They still have to pay for taking my winnings and their way of « running » the casino. Dear Mich43,We are extending the timer by 7 days. I won a lot when I got a bonus in a fishing game, where I got up to 10x the amount I won. I’ve played a little bit of everything, so everything. I’m sorry to hear about your negative experience with Wino Casino.
You will soon be redirected to the casino’s website. Follow us on social media – Daily posts, no deposit bonuses, new slots, and more Never give these Casinos any review whatsoever.

Takes now over 3 days to process my…

Please reach out via email at , where the team is available to listen and assist.Best Regards,Winorio Team Any legitimate casino should respect a player’s decision to stop and immediately close an account when requested. Even worse, deposits can take up to 24 hours to be credited to your account, which is absolutely unacceptable for an online casino in 2025.
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Reaching out to the Wino Casino customer service is possible 24/7 if anything is unclear around the web app. The mobile platform’s quality, security, and user-friendliness are equivalent to the desktop version, consistently accessible whenever users desire. Users can reach the complete selection of games directly through their web browser, removing the need for downloading or installation steps. Wino Casino mobile offers a complete gaming experience through your web browser. We’re truly sorry to hear that your experience did not meet your expectations.

• I received a €40 bonus and completed the wagering requirement of €1,500 through consistent play, mostly using €1.80 bets.
• I registered as a user less than a month ago, the last 2 1/2 weeks have been spent verifying my account and getting my money out, money I never got.
• Thank you for your time, and I look forward to your response.
• We’re delighted to hear that you enjoyed the site and found the payment process smooth and reliable – fast and secure payouts are something we work hard to deliver consistently.Your feedback motivates us to keep enhancing our platform and ensuring it remains one of the top choices for pokies, slots, and live casino entertainment.
• The player from Denmark could not withdraw his winnings of 990 euros because the casino had blocked his account.

Customers support is always very helpful and get back to you very quickly Dear Szymon,Thank you so much for sharing your positive review. Dear Dimitris,Thank you so much for sharing your positive review. Dear Nicolae,Thank you so much for sharing your positive review. Dear Damian,Thank you so much for sharing your positive review.

After all this time

However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. We would like to ask the casino to reply to this complaint. I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

I am writing this review to warn others…

Join a vibrant community of players who value privacy, fast payouts, and responsible gambling tools at trusted sites outside GamStop’s influence. We take all comments regarding accountability and transparency seriously, as maintaining trust and clear communication with our players is extremely important to us. If you ever have any questions or suggestions, please feel free to reach out via live chat or email – regards,Winorio Team Please reach out via email at , where our team will be available to help you with care and respect.Best Regards,Winorio Team
I will mark the complaint as « unresolved » in our wino casino login system. I have tried to contact the casino repeatedly but had no success. I would now like to ask Wino Casino for their help in resolving this complaint.
If you value your time, money, and mental peace, choose a casino that actually respects its players. First online casino what is actually fair to there players! Wino Casino is a non-GamStop, Curacao-licensed casino and sportsbook launched in 2025 and heavily marketed to British players looking for big bonuses, lots of games and more flexible rules than strict UKGC sites. Our platform Winocasino offers a secure environment for casino entertainment; players must comply with age and legal requirements. If you ever need anything or have suggestions, our team is always available via live chat or email – regards,Winorio Team
Dear Mohamed,Thank you for taking the time to share your feedback. Saying you will take it as feedback when you confirmed a refund and account closure is not good enough and will be expecting what is promised. Despite assurances that my refund and account closure would be processed, no action has been taken.This behaviour demonstrates a serious lack of accountability, transparency, and customer care. After my previous review, Winorio advised me to contact them via email. Dear Sophie,Thank you so much for sharing your positive review.

i really like this casino

Due to the aforementioned reasons, this complaint will now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?
Your feedback encourages us to keep improving and offering even more top-quality pokies, slots, and live casino options.If you ever have questions or suggestions, feel free to reach out via live chat or email – Your experience matters, and we absolutely respect the seriousness of your request.We want to reassure you that every player should feel in control of their account and supported when they communicate a concern. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at regards,Winorio Team If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at We’re thrilled to hear that you consider this a great casino and that you’re enjoying the strong support service along with the wide assortment of slots, card, and table games.It’s great to know that the games, support centre, and overall experience met your expectations. We only contact players through this official complaint thread or via @casino.guru email addresses.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. Dear player, I’m sorry to hear about your experience.

• Replied to 83% of negative reviews
• Some Wino UK promo pages explicitly invite players to “download the Wino Casino app” on Android or iOS for “exclusive mobile bonuses” and easy in-play sports betting.
• Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
• While Wino Casino does not provide a downloadable application on Google Play or the Apple App Store, it delivers a comprehensive mobile gaming experience via its web application.
• Dear Player,We are truly sorry to hear about the distressing experience you’ve described and sincerely regret that you feel unsupported throughout this process.
• Dear Mich43,We are extending the timer by 7 days.
• We are delighted to hear that you enjoy the casino experience and that our customer service met your expectations.

Wino Casino – Player’s withdrawal has been delayed.

We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Scam website game FAKE WITHDRAWALS ❌❌I make deposit 400€ and they give me a bonus with another 428€ I don’t touch him. Could you please write to our official email () and explain your problem?
Knowing that the payouts felt insanely fast and that you see the platform as truly fair to players means a lot to us.Your feedback motivates us to keep delivering a reliable real money online casino experience, with quick withdrawals, transparent gameplay, and responsive support. Feedback like yours motivates us to keep delivering a top online casino experience with smooth gameplay, exciting bonuses, and reliable live chat support.If you ever have suggestions or need assistance, our support team is always available via live chat or email at We’re glad to hear that you find the site good and that you’re enjoying the great support and the missions that add extra fun to your gameplay.Your feedback helps us continue improving the overall real money online casino experience, from engaging missions and rewards to smooth performance and helpful customer service. We truly appreciate your support and are delighted to hear that you had such a great experience.Your feedback motivates us to keep delivering a smooth and enjoyable real money online casino experience, with reliable service and friendly support.
Sometimes even this little step works quite well. If you’re willing to clarify a bit more, I think it could help others understand your experience better. You mention that the games were « crazy easy to win », which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in our live chat.
Using the casino Winomania app allows for faster load times, real-time notifications, and a good gaming experience. Right now this site is in my top 5, I play here often mainly because of the games. Straightforward, fun to play and withdrawals hit your account fast. Dont play you wont be able to withdraw your money Tried table games like blackjack, and the live dealers added that authentic vibe.
Dear Daan,Thank you so much for sharing your positive review. We are truly sorry to hear how difficult and discouraging this experience has been for you. Dear Serafeim,Thank you for your positive review. We truly appreciate your review and look forward to seeing you again.Best regards,Winorio Team Great support lots of great missions to increase your fun Dear Michel,Thank you for taking the time to share such detailed feedback.